Terms and Conditions

General provisions:

On the basis of a binding order placed between the buyer and the seller, the web store Megnito.com, the operator of DOKI DOKI s.r.o., Id. No.: 098 78 980 (hereinafter referred to as the Seller), the seller undertakes to supply the buyer with the goods that are the subject of the order. By paying for the goods, the seller transfers ownership and use rights to these goods to the buyer. At the same time, the Buyer undertakes to pay the entire purchase price in the manner specified in the binding order.

The Buyer confirms by concluding the purchase contract that he has read and understood the full text of these Terms and Conditions, that he understands all its provisions and that he fully agrees with them. The Seller is entitled to change the wording of these Terms and Conditions at any time. The Buyer is bound by the wording of the terms and conditions up to date at the time of conclusion of the purchase contract.

Full data of the internet shop operator: DOKI DOKI s.r.o., registered office: Goetheho 1077/23, 160 00 Praha 6 - Bubenec • Id. No.: 098 789 80. The company is registered in Business Registry, file number C 343954 held at the Municipal Court in Prague.

Contract:

All goods are made to order. In the same way, adjusting the sizes of individual types of goods is custom manufacture. The products are therefore goods adjusted to suit the wishes of the consumer. This means that the statutory 14-day window for withdrawing from the contract does not apply to the goods. The protective 14-day time limit applies in full to second-hand goods and goods having set characteristics.

The following documents are issued for each item in electronic form: a copy of the binding order and an invoice. Information about proper use is provided in printed or electronic form according to the method of delivery of the goods. The buyer takes over the goods in the manner specified in the binding order or confirms by the signature the receipt of the goods from the carrier or by personal collection in the seller's dispensary warehouse.

The order is archived at the online store database at all times and, together with the applicable general terms and conditions, concluded at the time of the order, is accessible for later inspection. The price for the ordered goods is in effect from the date of conclusion of the Contract for the delivery until the time of delivery.

Order information:

All information regarding the order can be obtained primarily by e-mail or by means of a contact form. The contacts are listed directly on the website of the internet shop operator.

Order:

The goods can only be ordered by using a virtual Cart and filling in an electronic form of the online store, 24 hours a day. By agreeing to the Terms and Conditions, the Buyer confirms that he knows the scope and final price of the order. The order sent is considered binding.

When the order is complete, a copy of the order is automatically sent to the inbox. In case of any discrepancy, the buyer is obliged to immediately contact the seller. The order will be processed and produced the following working day from the date of delivery of the order or from the date of the receipt of the payment to the seller's bank account (in case of bank transfer payment). The buyer is informed of the status of the contract by e-mail.

The buyer is acquainted with the fact that the content of the binding order is tailored to its requirements. A binding purchase contract is created by sending a binding order by the buyer and confirming it by the seller (automatically sent e-mail with a copy of the order sent to the specified e-mail address).

Cancellation of the binding order by the buyer:

You can cancel the order in writing or by phone. The Seller reserves the right to decide to cancel the order and always communicate the terms of its cancellation.

For cancellation of a binding order in general:

if a written cancellation occurs before the order is bindingly confirmed by the seller
if the goods from the order are not yet produced

If the buyer does not remove the ordered goods from a binding order without prior cancellation (accepted by the seller), the buyer shall bear the burden of all costs incurred with this business case (production, bank, transport, etc.). These costs may be recovered even when the buyer has not received the goods. The Seller reserves the right to include the debtor's on the list of receivables enforced and not send further orders to him in the future.

The Seller reserves the right to cancel the binding order, change its contents or part thereof in the following cases:

the goods are no longer manufactured or cannot be delivered in the selected size
the goods are not available for any reason in the long term
the price of the goods has changed significantly
when detecting a typographical error for goods (description, photos, price, etc.)
the order does not meet the necessary requirements
the buyer does not repeatedly collect the delivered goods or cause other damage to the seller

In the event of this situation, the seller undertakes to contact the buyer by e-mail or telephone and inform him of this condition. If the goods have already been paid by proforma invoice, the money will be transferred back to the account after the cancellation has been made, or a postal order will be sent to the buyer's address in the shortest possible time (normally within five working days of the cancellation confirmation from seller's party). If the order changes and the resulting value of the order is higher after the change has been made, the buyer will be given the difference of these amounts if the amount paid is higher, the difference will be transferred again to the buyer's bank account.

Price of the goods:

The prices listed on the website are valid and binding at the time of completion of the order. The Seller reserves the right to change prices due to changes in the content of the delivery or additional modifications of products at the customer's request. The buyer will be notified in advance by e-mail or telephone of the change in the price of the order. The Buyer has the right to withdraw from the contract without any penalties in the event of disagreement with the changed price.

The Seller reserves the right to merge multiple orders of one buyer and adjust the final price by summing individual prices, even without giving a reason.

Payment method:

bank transfer – the information is communicated by the seller, which will be sent to the buyer by email after the binding order has been made; goods are shipped if the payment is credited to the supplier
online credit card - payment takes place online via a secure payment gateway; goods are shipped even if the payment is not credited to the supplier's bank account
PayPal - payment is made by a secure application of the PayPal terminal operator, to make a payment you must be registered and logged in the system, make payment with verified payment details outside our online store; goods are shipped even if the payment is not credited to the supplier's bank account

The seller reserves the right to order with a higher price, or if the order contains specific goods, request a partial advance payment, or to pay the entire order in advance, even if the order is sent outside the Czech Republic. In all cases, the seller decides on these payments, then notifies the buyer and prompts the buyer to pay.

The seller reserves the right to change the mode of transport and payment due to poor experience with the buyer (e.g. due to the large number of cancelled orders, due to the non-collection of consignments sent on delivery, etc.). In certain cases where the buyer's misconduct is evident, the seller may cancel the order without giving a reason.

Delivery method:

Once the goods are ready for collection, dispatched or handed over to the carrier, the buyer is notified by e-mail. The buyer has the option to freely choose the mode of transport before the conclusion of the binding order:

transport by registered shipment with the possibility of monitoring on the carrier’s website

Registered shipment:

the consignment is issued with registration number
the consignment can be monitored using the delivery service of the carrier
the consignment is taken over by the identified buyer
zásilku lze reklamovat doručovateli a je plně pojištěna
delivery time from dispatch is usually from 5 to 25 working days
in the event of loss, we produce and supply the goods again

To save the registered shipment:

The carrier delivers the goods to the buyer's house. In case of customer not available at the address the consignment will be stored at the nearest collection point of the transport company. The buyer will be notified of this fact by the carrier in writing - by delivery ticket, or by phone - the telephone number to the buyer is contained in the accompanying documents for the consignment and without it the consignment cannot be dispatched. The buyer may personally agree with the carrier to leave the goods further inside the house or establishment (or at the place of destination), but it is not his duty - this fact cannot be affected by the seller.

Buyer’s responsibilities when receiving the goods:

The buyer is obliged to inspect the goods at the time of receipt. If the buyer detects irregularities when receiving the goods, e.g. the packaging is visibly damaged, the buyer will check the consignment together with the carrier and, in the event of damage to the goods, immediately record the damage to the consignment (the copy must be received by the buyer). In case of damage to the goods, the buyer has the right not to take over the goods. Later complaints of mechanical damage to the goods will no longer be recognized. The buyer will immediately inform the supplier of the damage to the consignment for the redress.

If required by the nature of the goods, the warranty card is included in the delivery. The invoice for the goods is sent electronically by e-mail on the day of crediting the payment to our bank account - it is not included and will therefore be issued according to the method of payment.

Delivery:

The dispatch of the goods takes place within 3 working days from the date of execution of the order (or from the date of crediting the payment to the bank account when the bank transfer payment is selected) to the delivery address specified in the order. In case of any problems with delivery, the customer will be notified by e-mail or telephone, specifying the expected delivery date. The buyer will be informed again of any extension of the delivery period by e-mail or telephone. In case of non-compliance with this condition by the seller, the buyer may immediately withdraw from the binding order.

Money back guarantees and the possibility of exchange of goods:

All goods are produced to order, as is the adjustment of the dimensions of individual types of goods is custom production. The products meet the nature of the goods prepared at the consumer's request. The goods are therefore not subject to the 14-day legal possibility of withdrawal, or payment refund provided for in Section 53 of the Civil Code.

Although the goods are not covered by the 14-day money back guarantee for the above reasons, the seller provides a premium service in the form of a money back guarantee or the possibility of exchanging goods (e.g. due to non-compliant size, color, etc.). If the buyer is not satisfied with the delivered goods, he may return it to our address within 30 days of the date of dispatch of the order without giving a reason. Postage and packing for dispatch is paid by the buyer, in the case of replacement of the goods, the seller may claim payment for the new postage, or the seller will request the difference in price. The goods are returned to the seller with a completed guarantee ticket, which is always delivered in printed form together with the order, addressed to the complaint department, which is located in the contact details of the online store.

Warranty on delivered goods:

All delivered goods are subject to legal liability for defects. Information about any additional warranties and their exact terms and conditions can be found at the product and on the information website in the online store.

Responsibility for the quality of the goods:

We produce all the goods with the utmost care and in the highest quality. Please note that the color of printed themes or the color of the goods or materials used may not match the preview on the monitor or on the mobile phone display. The quality and range of colors of the display device can differ significantly from the color of the print machine by color rendering, brightness and depth of color.

Security and information protection:

Customer information is stored in accordance with applicable laws of the Czech Republic, in particular the Data Protection Act No. 101/2000 Coll. as amended. The Buyer agrees to the General Terms and Conditions of His Consent to the Board and Processing of His/Her Personal Data. The Buyer hereby grants the Seller the right to collect, process, store and use the data stated by the Buyer for the purposes of the seller's information and billing systems and for use in the seller's marketing actions, in order to inform the buyer about the seller's new products.

In accordance with EU Regulation 2016/679 of 27.4.2016, the seller undertakes to protect the security of personal data. Buyer confirms by his consent to the Terms and Conditions that his/her personal data to the extent:

first and last name
VAT number, vat number or company name (for business entities only)
full delivery address
full billing address
phone number
e-mail address
IP address

voluntarily to the seller. The Buyer gives the Seller his consent to collect and process such personal data for the purpose of fulfilling the item concluded by the purchase contract and use for the marketing purposes of the seller (e.g. for sending commercial communications, including through telemarketing, SMS). For these purposes, the Buyer agrees to retain personal data for 10 years for the purpose of fulfilling the contract, complaint, communication, accounting checks and marketing actions. Consent to the retention of personal data may be revoked in writing at any time.

All data obtained from customers is used solely for the internal use of the trade and is not provided to third parties. Exceptions are the external carriers to whom customer personal data is transmitted to the minimum extent required for trouble-free delivery of goods. Customer personal data is fully secured against misuse. Data is stored and not shared with third-party applications, with the exception of the transfer of email addresses to marketing offer submission apps (e.g. MailChimp, Sendy, etc.) or forwarding phone numbers to SMS messaging applications (e.g. SMS Manager, ProfiSMS, etc.), but always only for as long as necessary for the purposes of communication.

Informed consent to business communications:

Customer e-mail addresses can be used according to current legislation for business and marketing communication purposes. The buyer by voluntarily providing his e-mail address at his purchase agrees to receive commercial communications for the purpose of fulfilling the purchase contract. The Buyer gives explicit consent and permission to the above for 10 years starting from the date of dispatch of the last order. The sending of business communications is a legitimate interest of the seller and is used to familiarize the buyer with the offer of new products and services to the same extent that the buyer has ordered. Registration in the e-shop is always carried out by consent to the processing of personal data for the purposes of marketing communication. The Seller undertakes to remove already registered users from his database without giving a reason, if it is their wish, or to prevent the delivery of commercial communications and promotional materials, also at the customer's request. You may refuse to receive business communications electronically by sending an email to the seller's address or by clicking on the sign-in link in the footer of each business communication sent.

Dispute resolution:

Under the Consumer Protection Act, as amended, the buyer has the right to out-of-court settlement of a consumer dispute from a purchase contract. The Czech Trade Inspection Authority is also the entity that is entitled to out-of-court dispute resolution. For more information, see www.coi.cz/en/.

The out-of-court settlement of the consumer dispute is initiated exclusively at the consumer's request, only if the dispute has not been resolved directly with the seller. An application may be submitted no later than 1 year from the date on which the consumer exercised his right, which is the subject of the dispute, with the seller for the first time. The consumer has the right to initiate an out-of-court settlement of the dispute online through the ODR platform. More information can be found here: ODR.

The Seller undertakes to seek out-of-court dispute resolution with the buyer unless the buyer refuses. This procedure is not mediation under Act No. 202/2012 Coll. of the Czech Republic on mediation, as amended or by arbitration under Act No. 216/1994 Coll., on arbitration and the execution of arbitration, as amended, and its use is without prejudice to the party's right to refer to the Czech Commercial Inspection or the Court.

For the duration of the hearing on the out-of-court settlement of the dispute, the limitation deadlines under the Civil Code shall not run or start running until one of the parties to the dispute expressly refuses to proceed with the negotiations. Supervision of compliance with obligations under Act No. 634/1992 Coll. on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority.

We are neither obliged nor willing to participate in the settlement proceedings before the Consumer Arbitration Court.

Responsibility for the content of the site:

Please note that information on the Store's website is in some cases taken from third parties, may contain factual, visual and technical inaccuracies or typographical errors. The operator of the trade does not have to check third party information. They can be updated without notice. We may also change the products and services described on this site at any time without notice and do not guarantee the factual accuracy of their content. The obligation to remove or block information under the law remains unaffected and liability is only possible from the moment of legal breach.

Final provisions:

All relations by these Terms and Conditions are not governed by the relevant provisions of the Civil Code as well as other related legislation. In the event that any provision of these Terms and Conditions is found to be unlawful or invalid, this will not affect the validity or effectiveness of the other provisions of these Terms and Conditions. All arrangements between the Seller and the Buyer contained in the purchase contract shall take precedence over the provisions of these Terms and Conditions, with which they are in consistent.

The Purchase Order takes effect on September 14, 2020, repealing all prior conditions and provisions including guarantee and complaint policy, and are binding on both parties. The Supplier reserves the right to change without notice.